Vacation Rental Equipment FAQ

How do I place an order?
A: Orders can be made through our website or by calling our 1-800- number and speaking with one of our staff.  However, try to make reservations as early as possible.  We will do everything we can to accommodate last minute rentals.

Do we deliver and pick-up?
A: Yes, 48 hours prior to your arrival a staff member will contact you and set up a time convenient for you and your family to drop-off the equipment you have chosen to rent from us.  At the time of delivery, our representative will schedule a convenient time for retrieval of the rented items.

Is there a delivery charge?
A: Yes, we do charge a delivery charge of $25.00 on all orders.  However, our delivery charge includes both delivery and pick-up of items rented.

Is there a minimum?
A: Yes, we do require a minimum of $50.00 and our delivery charge will be applied to the total.

Do we offer discounts for multiple items or extended periods of rental?
A: Yes, one of our representatives will be glad to work with you on a discount for multiple items or extended rental periods.

What are your hours of operation?
A: We are open 7 days a week during normal business hours, 8 a.m  – 5 p.m. PST.  However, please feel free to call us at anytime and do leave a message because a representative will call you back at their first opportunity.

What forms of payment do you accept?
A: We accept Visa, MasterCard, American Express, checks and cash. A credit card number is required to secure a reservation, but alternate forms of payment are accepted at time of delivery.

What if I have to cancel?
A: In the event of a cancellation, Travelling Tots, Co. requires a minimum of 48 hours to avoid any penalty.  Inside of 48 hours results in a 50% charge to the provided credit card.

What is the confirmation procedure?
A: A Travelling Tots representative will be in contact with you at least 48 hours prior to travel.  At the time of confirmation a time will be provided for equipment delivery. 

What if I damage a rental equipment item?
A: If any misuse or negligence on the part of a renter results in damage to Travelling Tots equipment, the renter will be charged 50% of the replacement costs of the damaged item.  Our terms and conditions agreement that each party sign go into detail in regards to this matter.

What If I am not satisfied with the equipment provided?
A:  If you are not satisfied with a piece of equipment, please contact a Travelling Tots represenative and we will be more than happy to provide a replacement.

What if an item does not exist on the product list that I may need?
A: If you find that we do not feature an item you may need, please contact us and we will be more than happy to work with the possibility of renting the item to you.